At Must Have Home Item, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following terms carefully:
1. Return Timeframe You have 30 days from the date of delivery to return your items for a refund or exchange. After 30 days, unfortunately, we cannot accept returns.
2. Eligibility for Return To be eligible for a return, the following conditions must be met:
* The item must be unused, in the same condition as when you received it, and in its original packaging.
* The item must be free from any damage, including scratches or stains.
* Some products, such as personalized or custom-made items, are not eligible for return. Please refer to the product description for specific details.
3. Process for Returning Items To initiate a return, please contact our customer service team at info@musthavehomeitem.com or call +1 302-540-3291. Provide your order number and the item(s) you wish to return. We will send you instructions for the return process, including the return shipping address.
4. Return Shipping Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that the returned item is received. Must Have Home Item is not responsible for lost or damaged returns during transit.
5. Refunds and Exchanges Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, a refund will be issued to the original payment method within 7-10 business days. If you prefer an exchange, we will process it based on availability and notify you once the new item has been shipped.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@musthavehomeitem.com or call +1 302-540-3291. We will provide you with instructions for returning the item and offer a replacement or refund, depending on your preference.
7. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned:
* Bedding and linens (unless unopened and in original packaging)
* Personalized or custom-made products
* Final sale or clearance items
8. International Returns If you are returning an item from outside the United States, please contact us first for return instructions and to discuss shipping details. Customers are responsible for any return shipping charges, customs duties, or taxes.
We are committed to making your shopping experience as smooth as possible. If you have any questions or need assistance with a return, please don't hesitate to contact us. Thank you for choosing Must Have Home Item!
